Frequently Asked Questions
Everything you need to know about our Brisbane-based wedding photography & videography packages.
Where are you based and do you travel?
We are proudly based in Brisbane, QLD. For most of our photography and videography packages (Packages A, B, and D), travel within a 60km radius of our studio is completely included. For Package C, our coverage extends up to 80km. An additional travel fee applies for venues outside of these boundaries. Contact us for a custom travel quote if you are planning a destination wedding!
Do you offer any discounts if we book both photography and videography?
Yes, absolutely! We love capturing your day cohesively. You will receive an exclusive 5% discount on your total price when you choose both a photography and a videography package from us.
What is the difference between non-retouched and retouched photos?
Non-retouched photos: We use professional software to optimize the global elements of all your images, including white balance, colour balance, exposure, contrast, and saturation.
Retouched photos: These undergo further detailed, editorial-level adjustments. This includes professional skin smoothing, make-up correction, spot/blemish removal, and sharpness enhancements to ensure they are print-ready masterpieces.
How many pictures will I receive, and do I need a second photographer?
We deliver an abundant gallery of high-resolution professionally edited images, averaging around 50–100 photos per hour. Depending on your package, you can expect:
- Package D (3 Hours): 450+ High-Res Photos (25+ Retouched) | Second Photographer: Optional (+$350)
- Package A (6 Hours): 850+ High-Res Photos (45+ Retouched) | Second Photographer: Optional (+$350)
- Package B (7-8 Hours): 1000+ High-Res Photos (65+ Retouched) | Second Photographer Included
- Package C (9-10 Hours): 1550+ High-Res Photos (90+ Retouched) | Second Photographer Included
*Please note: Package D must be booked no earlier than 60 calendar days prior to your wedding date.
How long does delivery take? Can we get a sneak peek?
Our standard turnaround time to deliver your final photographs and cinematic videos is within 4 weeks, which may extend up to a maximum of 8 weeks during peak wedding seasons. However, we know how exciting it is to share the news—so we will send you 1 or 2 sneak peek pictures within 3 days of your wedding for your social media announcements.
What is included in the Videography packages? (Drone & RAW footage)
All our wedding films are shot with an unobtrusive approach. Every package (A, B, and C) includes a beautifully edited Highlight Reel (ranging from 4–10 minutes depending on the package duration) and fully includes the RAW copies of your ceremony, speeches, first dance, and cake cutting. Drone coverage is completely included in Packages B & C, and can be added to Package A for an additional $300.
What is your signature "Live Content" service?
Live Content is our specialized content creation service designed for instant sharing. Using premium mobile devices, we discreetly capture the raw, emotional, and fun candid moments throughout the day. We then edit this into a stunning 1 to 2-minute highlight reel set to music.
By default, it is delivered within 2 business days. However, for an additional $180, we offer Same-Day Delivery, allowing you to showcase the highlight film right on the big screen during your evening reception!
How are our files delivered, and do you back them up forever?
All high-resolution files are saved onto a premium custom Card USB Flash Drive and delivered securely via Australia Post. The USB drive is intended for temporary handover. We safely retain your files in our system for 30 calendar days post-delivery. We strongly recommend downloading and backing up all files to your personal computer or external hard drives immediately upon receiving them.
How do we book, and what is your cancellation/deposit policy?
To lock in your date, a 30% deposit of your chosen package price is required. Paying the deposit as early as possible is highly recommended, especially during peak wedding seasons, as it fully secures your date. The outstanding balance is due on or before the day of service. If you cancel your booking 30 days or more before the wedding, 50% of your deposit is refundable. Within 30 days of the date, the deposit is strictly non-refundable.
Do you offer physical print products and albums?
Yes, we do! We offer premium Wedding Photo Albums (featuring linen or leather covers, flush-mounted carefully onto rigid boards for durability in sizes 300x300mm or 350x250mm) and high-longevity Canvas Prints for your home walls (available in 500x500mm, 600x400mm, and 500x900mm). Booking a photography package with us also unlocks exclusive discounts on these print products. Please contact our staff for a bespoke quote!